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Device not migrated8/31/2023 ![]() ![]() If your situation is different above, please send us a numerical error code for our study. Please ensure other third software are closed (e.g., OBS studio, skype, google chrome) ![]() Please refer to the below troubleshooting guide: Could you share the images and videos you were talking about? For example, what did you see on the capture screen of RECentral 4 /OBS studio, such as "no signal"/ no device detected. Probably the driver installed on your computer is signed incorrectly.ģ-1. *Code 52*: The driver error code 52 refers to that Windows cannot verify the digital signature for the drivers required for this device. *Code 39*: Please ensure whether or not you install the correct driver. If any yellow signal shows right behind, please right click the mouse and let us know the numerical error code. Please head into: computer management> device management >sound, video, and game controller OS system: may we know your OS (Windows or Mac)? For example, we recommend you use 4K product on Window 10. AVerMedia: Troubleshooting steps for “device is not detected”/ "no signal":īefore we check below points, please ensure your application software (notes: RECentral, OBS.etc) and driver up to date:ġ. New SSD installed and device failed to migrate Options Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. ![]()
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